Shipping & Delivery
What is the delivery time for ASSK products?
We aim for quick deliveries, and products are typically delivered within 48 hours in Delhi.
Is free shipping available outside Delhi/Noida/Faridabad?
Free shipping is provided exclusively within Delhi/Noida/Faridabad.
Can I track my order?
Yes, you will receive tracking details once your order is dispatched. Use this information to monitor your delivery.
What happens if I'm not available during the delivery time?
Our courier partners will make multiple attempts. If unsuccessful, they will leave a notification for you to arrange a convenient redelivery.
Refund Policy
How does the refund process work for returns?
Refunds are processed as per our return policy, deducting courier charges. Check the policy for eligibility and details on refunds.
Is there a time limit for initiating a refund?
Refunds can be initiated within 7 days from the date of delivery.
Can I get a refund for discounted items?
Refunds for discounted items are subject to our return policy. Please review the policy for specific details.
Are there any circumstances where a refund may not be processed?
Refunds may not be processed if the returned item does not meet our eligibility criteria. Refer to our return policy for details.
Customer Support
How can I contact customer support at ASSK?
For assistance, please reach out to our official customer support email: support@asskonline.com.
Can I inquire about returns or exchanges on social media?
We can only assist with return or exchange inquiries through the official email address mentioned on our website.
What is the response time for customer inquiries?
We strive to respond to customer inquiries within 24-48 business hours.
Is there a customer support hotline?
Currently, we provide customer support through our official email. Please refer to our website for the most up-to-date contact information.
Products
Are ASSK products customizable?
Currently, we offer a curated selection, but stay tuned for exciting updates, including potential customization options.
How is the quality of ASSK products ensured?
We maintain the highest standards of quality through meticulous craftsmanship, premium materials, and thorough quality assurance processes.
Can I find detailed product information on the website?
Yes, our website provides comprehensive details about each product, including materials used, dimensions, and care instructions.
What happens if I receive a damaged product?
Contact our customer support immediately with images of the damaged product, and we will guide you through the return or exchange process.
Payments
What payment methods are accepted on the ASSK website?
We accept [List Accepted Payment Methods] for secure and convenient transactions.
Is there an option for Cash on Delivery (COD)?
Yes, we offer Cash on Delivery as a payment option for your convenience.
Can I modify my payment method after placing an order?
Unfortunately, once an order is placed, the payment method cannot be modified for security reasons.
Are there any additional charges for online transactions?
We do not impose additional charges for online transactions. Any applicable fees are determined by your chosen payment method.